Thank you for supporting Sweetgrass Apothecary, we truly appreciate you!
As a family business, we create high quality, handcrafted goods, made in small batches with love and intention, in Northern California.
All ready to ship orders will be sent within 1-3 business days of receiving payment. During the holidays NOV to DEC our processing time is 5 – 7 business days.
We ship via USPS mail. Overseas shipping transit times may vary depending on customs, please keep this in mind.
Customers are responsible for any customs fees or taxes.
You will receive an email confirmation once your package has been shipped. This will contain all of your tracking information.
Return & Exchange Policy
Sweetgrass Apothecary is a small, family owned company. We work hard to handcraft the best possible product and source from outstanding suppliers.
We generally do not accept returns on our items, though we are willing to work with you.
If we have made an error with your order, please contact us within three days of receiving your package, and we can discuss a refund and/or exchange. We will not accept returns on any used items. If an item arrives damaged, please let us know and we will place a claim with the USPS. If an item has not arrived, please contact USPS using the tracking information that we sent to the email address that you provided us. We will be happy to assist you in that process.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. WE DO NOT ASSUME RESPONSIBILITY FOR COMPENSATION OF RETURNED PACKAGES LOST IN TRANSIT WITHOUT PROOF OF DELIVERY.
Please read through all item descriptions thoroughly, as this will allow you to fully understand the product you will be receiving. Since we do not use preservatives or stabilizers, products can change due to temperature fluctuations with seasons and in transit, please keep this in mind when ordering from us.